Deck'n Go tiles, edging and corners come with a standard warranty: for the period
of one (1) year when used by the original owner, Merbau and Fir are warranted against
any defects in material or workmanship. Merbau and Fir product lines may be extended
to two (2) year warranty if terms and conditions are met.
Composite wood tiles, edging and corners standard warranty is three (3) years, when
used by the original owner and may be extended to a five (5) year warranty if terms
and conditions are met.
With proof of purchase, a defective part will be replaced free of charge. If a replacement
part is unavailable, the product will be replaced with one of equal value. This
warranty does not apply to a product that is damaged or altered through misuse,
abuse, accident, neglect, modification or mishandling.
TERMS AND CONDITIONS
1. Extended warranty is conditional on return of warranty registration card. If
warranty registration card is not completed and returned standard limited warranty
will apply.
2. Tiles must be used and maintained within specifications. This warranty will not
apply in the event of conditions demonstrating abnormal use or stress.
WARRANTY ACTIVATION / SERVICE CLAIMS
1. To activate warranty complete and return warranty activation card provided in
packaging within 10 days of receipt of product.
2. For service claims please contact 1-877-862-7049 or visit deckngo.com for more
details.
RETURN OF DEFECTIVE PRODUCT
For warranty returns, the original direct purchaser should contact Deck'n Go customer
service by calling 1-877-862-7049 between 9:00 AM and 5:00 PM eastern standard time
(USA). Deck'n Go may elect to inspect the product through pictures, send parts,
or issue an RA number so that the product may be returned to the factory for testing
or repair. All decisions on warranty fulfillment are at the sole discretion of Deck'n
Go (no labor or time allowances).